Beware Angry Customers, Especially Those Bearing (Musical) Gifts
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In a time where one angry customer can do irreparable damage to a brand at the speed of social media, beware the customer with musical talent. Continue reading
Four Simple Tips To Make Your Presentations More Shareable
Make your presentations more shareable and enhance your reputation by using these few simple tips. Continue reading
Here’s The Thing: It’s O.K. For Public Radio Hosts To Have Political Opinions…If They’re Alec Baldwin
Should the airing of political opinions be completely off limits for public radio hosts? Or should we cut Alec Baldwin a break? Continue reading
3 Ways Brands Are Using Pinterest And 5 Ways They Should Be
Could up-and-coming social bookmarking service Pinterest be the next big thing for social shopping? Here are a few ways brands have started using Pinterest and some ideas for those who are thinking of taking the plunge. Continue reading
Please Don’t Be The McRib of Facebook Pages
When it comes to Facebook pages is bigger always better? or is there sometimes an advantage to be had for being small? Continue reading
Straight Talk About Facebook’s Talking About This
Facebook recently overhauled their Insights dashboard for page administrators and in the process added a new metric to brand pages called “people talking about this.” Is this a good or bad thing for brand pages? Continue reading
@TheOnion’s Twitter Account Not Hacked, Just Not Funny
I really like Storify.com for capturing interesting goings-on in the social media world. Here’s a little gem that unfolded earlier today: Continue reading
Live-Blogging SXSW: Can Crowdsourcing Save Classical Music?
Live-blogging a 2011 SXSW Interactive panel entitled “Can Crowdsourcing Save Classical Music”. Continue reading
SXSW Panel Aims to Give Islam a Brand Makeover
Highlights from a 2011 SXSW Interactive panel entitled “Rebranding Islam in America” Continue reading
Homeless Man in Columbus Has a Golden Radio Voice
In early January a video of a local homeless man with a “golden voice” went massively viral on YouTube. Here’s how I used a tool called Storify to document the story’s development. Continue reading